Thank you for shopping at EMS-BeautyDevice.com. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 30 days to return an item from the date you received it.
To be eligible for a return:
Your item must be unused, in the same condition that you received it, and must include all original packaging, accessories, and manuals.
You must provide the order confirmation or proof of purchase.
If the item is defective or damaged, please contact us first by email at info@ems-beautydevice.com and include photo or video evidence of the defect before sending the item back.
Returns without prior authorization may not be accepted.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund after the inspection.
If your return is approved, we will initiate a refund to your original method of payment.
Shipping costs are non-refundable unless the return is due to a defective product or company error.
You will receive your refund within a certain number of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or an error on our part.
If you receive a refund, the cost of return shipping (if initially covered by us) will be deducted from your refund where applicable.
4. Non-Returnable Items
Some items are non-returnable, including:
Used items
Items that are not in their original condition
Items missing parts, accessories, or original packaging
5. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at info@ems-beautydevice.com with photo or video proof of the defect.
6. International Returns
International customers are responsible for return shipping costs and any associated customs or duties fees.
Please note that customs charges paid at delivery are non-refundable.
Return Address
Please send the returned items to the following address: Strazdu iela 6, Ikšķile, Ikšķiles pilsēta, Ogres novads, LV-5052, Latvia.
Contact Us
If you have any questions on how to return your item to us, contact us at: Email: info@ems-beautydevice.com